Privacy Policy

VapeHoiAn.com (“we”, “our”, “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect:

• Personal Information (name, email, phone number, billing address, shipping address)

• Payment Information (processed securely by third-party gateways; we do not store card details)

• Device & Technical Data (IP address, browser type, cookies, analytics data)

• Order & Support Records

2. How We Use Your Information

We use collected data to:

• Process orders and provide customer support

• Improve website performance and user experience

• Prevent fraud and ensure website security

• Send order updates, promotional emails, and service notices

3. Sharing Your Information

We only share information with:

• Third-party payment processors

• Logistics & shipping partners

• Fraud-prevention and analytics tools
  We never sell or rent your personal data.

4. Data Retention

We retain your information as long as necessary for:

• Legal compliance

• Fraud prevention

• Accounting and transaction records

5. Cookies

Our website uses cookies to:

• Store user preferences

• Improve site performance

• Analyze visitor behavior

6. International Transfers

Because we ship globally, your data may be processed in multiple countries. We maintain industry-standard protection measures.

7. Your Rights

Depending on your region, you may have:

• Access & correction rights

• Data deletion rights

• Opt-out from marketing

• Restriction of processing

8. Contact Us

For privacy inquiries, contact: wholesale@vapehoian.com

WhatsApp: +852 4420 1752