Shipping & Customs Policy

We ship vape products to most countries worldwide. Shipping rules vary by region and local regulations.

1. Global Shipping

• Processing time: 1–3 business days

• Delivery time: 7–15 business days (depending on destination)

• Tracking number provided for all shipments

2. Customs & Import Duties

• Buyers are responsible for import taxes, duties, and customs clearance

• We do not control customs delays

• Vape regulations vary by country — please check local compliance before ordering

3. Shipping Restrictions

We cannot ship to regions where vape products are prohibited by law.

4. Lost or Delayed Packages

We assist with investigation, but:

• Delays caused by customs or local couriers are outside our control

• Claims can be filed after 25 days of no movement

5. Incorrect Address

Customers are responsible for providing accurate shipping details.

6. Contact Us

For shipping inquiries: wholesale@vapehoian.com
Whatsapp: ‪+852 4420 1752