FAQ

Frequently Asked Questions (FAQ)
Below are the most common questions from our global customers. If you need additional help, contact us at support@vapehoian.com.

1. Do you ship worldwide?

Yes. We ship to most countries. Delivery times vary by destination. Most orders arrive within 7–15 business days.

2. How long is the processing time?

Order processing time is 1–3 business days, excluding weekends and holidays.

3. Do I need to pay customs duties or import taxes?

Import taxes and customs fees depend on your local regulations. Buyers are responsible for all duties charged by their country.

4. What payment methods do you accept?

We accept major international payment methods, including:

• Credit & debit cards

• Secure online gateways

• Local payment options depending on region

Your card information is never stored on our servers.

5. What should I do if my package is delayed or stuck in customs?

Delays may occur due to customs inspections or local courier processing.
If your tracking has no movement for 25 days, email our support team for assistance.

6. What if I receive a defective or wrong product?

Contact us within 7 days of delivery.
We will offer:

• A free replacement
  or

• A full refund

Please provide photos/videos for faster verification.

7. Do you accept returns for change of mind?

Returns for non-defective items are accepted on a case-by-case basis.
Customers are responsible for return shipping fees.

8. Are your products authentic?

Yes. We work only with authorized factories and certified distributors to ensure all products are 100% genuine.

9. Is age verification required?

Yes. We sell vape products only to adults of legal smoking age in their country. Age verification may be required at checkout or delivery.

10. How can I contact customer support?

Email our support team anytime at:
📧 support@vapehoian.com
We normally respond within 24 hours.

If your question isn't listed here, feel free to message us—we’re happy to help!